CANCELLATION POLICY
We cannot be responsible for bad weather, illness, changes in travel plans or travel delays. In the case that confirmed booking had been made and our clients fail to inform us about their decision to cancel their stay in our apartments prior to seven days before their arrival, we unfortunately have to demand partial compensation. The details below are maximum penalties; if possible we prefer to ask for mild compensation, the only case we are strict is "no show". The cancellation fee will be debited automatically from your credit card.
WE RECOMMEND YOU TAKE OUT CANCELLATION INSURANCE!!!!
Bookings for 1 or 2 apartments for less than 3 weeks
Cancellation more than 30 days prior to arrival: 20 euro (admin fee)
Cancellation 29 to 15 days before arrival: 20% of the whole stay
Cancellation 14 to 8 days before arrival: 30% of the whole stay
Cancellation 7 to 4 days before arrival: 50% of the whole stay
No show or cancellation up to 3 days before arrival: whole stay charge
Bookings for more than 2 apartments or for more than 3 weeks
Cancellation more than 30 days prior to arrival: 30% of the whole stay
Cancellation 29 to 15 days before arrival: 40% of the whole stay
Cancellation 14 to 4 days before arrival: 60% of the whole stay
No show or cancellation up to 3 days before arrival: whole stay charge
In rare cases apartments can become no longer available after a booking has been
made. This might happen for varying reasons from water damage to unscheduled
building works. In this case we will attempt to reaccommodate our guests in suitable
accommodation of our own at a price equivalent to the original agreed. In the case
our own accommodation is not available we will not be held responsible for any extra
costs the client bears over and above the original price agreed in securing alternative
accommodation. In the case re-accommodation is impossible we issue a full refund.
Please Note: Charges from your creditcard may originate from the city of your stay and/or our Warsaw headquarters. Due to daily changes in the currency exchange rates, amounts of any given refund may or may not reflect the exact amount charged. We base refunds on the exchange rate for the date of the original transaction. Therefore the amount refunded may be greater or lesser than the original charge based on your country's exchange rate for the date of the refund.