The guest guarantees booking by the credit card (Visa and MasterCard / American Express only). Your credit card is only charged for the full amount when order is confirmed. Payment in full is due on that date. After the credit card authorization is received, the apartment is reserved for you:
1. We guarantee the apartment (please refer to paragraph 5);
2. We issue the confirmation voucher via email unless other transmittal method is requested. This confirmation is not valid for visa purposes. If you need visa voucher/support, please check visa support section of our website;
3. Payment for a full stay is charged to your credit card account at this time.
4. If a certain apartment is not available for the period requested, we offer an alternative available apartment. We will confirm an alternative apartment if you agree to and provide payment for it.
5. Apartments booked for 1-3 nights more than one month in advance while confirmed, can be replaced for an equal or higher level of apartment in the same location. Clients will be notified of the change in advance and provided full address, pictures and other information about the apartment.
Cancellation/Adjustment Policy: In case of cancellations made more than 30 days before date of check-in $15 cancellation fee applies. Cancellations made less than 30 days before date of check-in incur a penalty of one night's stay cost.
Check-in/check-out rules: Regular check-in time is at 2 PM (14:00) and regular check-out time is at 12 PM (12:00). Early check-in & Late check out is counted and charged as an additional night. Notice! This fee can be collected in cash on the spot.
If you do not use a transfer service from our company please stop by our office to pick up the keys at: Kiev, Malaya Zhitomirskaya Bldg. 20, office 31, 1st floor, entrance code #340 (entrance from the street). Company's Logo on a door is "KIEVRENT". Our office works from 9am till 9pm. Tel.: +38044-2234563, +38 067 5032935. Metro stop - Maydan Nezalezhnosti.
Inventory damage: Guest(s) will be held responsible for the full cost of repair of any damage done to the apartment, equipment in it, furniture, key lost and/or neighboring apartment(s), due to the guest's negligence or abuse. Guest(s) must inform the company of any damage /breakages during his/her stay immediately.